Terms & Conditions

1. About SLP Media

These Terms & Conditions apply to the use of slp-media.com and any services provided by SLP Media to clients.

SLP Media is a digital marketing agency operating in the United Kingdom, providing paid advertising, social media marketing, AI marketing solutions, and CRM services primarily to businesses in the construction and home improvement sector.

Contact: seb.slpmedia@gmail.com

2. Acceptance of Terms

By accessing our Website, submitting an enquiry, booking a call, or entering into a service agreement with us, you confirm that you have read and agree to these Terms, are at least 18 years of age, and have authority to enter into a binding agreement on behalf of your business.

3. Website Use

3.1 Permitted use

You may use our Website for lawful purposes only and in a manner that does not infringe the rights of others.

3.2 Prohibited conduct

You must not use the Website to violate applicable law, transmit spam, attempt unauthorised access, introduce malware, use automated scrapers, or reproduce content without our written consent.

3.3 Availability

We do not guarantee the Website will always be available. We may suspend or restrict access at any time without notice.

4. Our Services

SLP Media provides: Meta Ads management, Google Ads management, AI-powered marketing, CRM setup and management (GoHighLevel), social media content, and lead generation systems. The specific scope, deliverables, timelines, and pricing for each engagement are set out in a separate written Agreement.

5. Engagement, Proposals and Contracts

5.1 Discovery process

Submitting an enquiry or booking a call does not create a contract or obligation on either party.

5.2 Contract formation

A binding contract is only formed when: (1) we provide a written proposal; (2) you accept in writing; and (3) we confirm acceptance in writing.

5.3 Amendments

Any material changes to agreed scope must be agreed in writing by both parties before implementation.

6. Fees, Payment and Refunds

6.1 Fees

All fees are in Pounds Sterling (GBP), exclusive of VAT where applicable, and are set out in the applicable proposal or Agreement.

6.2 Payment terms

Setup fees are payable before work commences. Monthly retainer fees are payable monthly in advance. Invoices are due within 7 days unless otherwise agreed.

6.3 Late payment

We reserve the right to charge statutory interest at 8% above Bank of England base rate per annum under the Late Payment of Commercial Debts (Interest) Act 1998, and to suspend services for overdue accounts after reasonable notice.

6.4 Ad spend

Management fees do not include advertising budgets. Ad budgets are paid directly by the Client to the relevant platform and are in addition to our fees.

6.5 Refunds

Setup/onboarding fees are non-refundable once work has commenced. Monthly retainer fees are non-refundable for the current billing period once services have been delivered. Refunds for services not yet commenced may be considered at our discretion on a case-by-case basis. Contact seb.slpmedia@gmail.com to discuss.

7. Client Responsibilities

You agree to: provide timely access to required accounts and platforms; supply accurate business information; respond to requests within 3 business days; ensure materials provided do not infringe third-party rights; comply with advertising platform policies and UK advertising standards (ASA/CAP); and settle invoices on time. Delays caused by failure to meet these responsibilities are not grounds for a refund.

8. Intellectual Property

8.1 Our materials

All Website content is the intellectual property of SLP Media or its licensors. You may not copy, reproduce, or distribute it without our express written permission.

8.2 Client materials

You retain ownership of materials you provide. You grant us a non-exclusive, royalty-free licence to use them solely for delivering agreed services.

8.3 Deliverables

Upon full payment, ownership of deliverables created for you transfers to you. SLP Media's proprietary frameworks, methodologies, and templates remain our intellectual property.

8.4 Portfolio use

We may reference your business name and results as a case study unless you request otherwise in writing. We will not disclose sensitive figures without your prior written consent.

9. Confidentiality

Both parties agree to keep confidential all non-public information disclosed in connection with the services. This obligation does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law. Confidentiality obligations survive termination for 2 years.

10. Results and Performance

We make no warranty that campaigns will achieve specific leads, sales, or ROAS; that ads will be approved by advertising platforms; or that results achieved in one period will continue in subsequent periods.

11. Limitation of Liability

11.1 Cap on liability

To the fullest extent permitted by law, SLP Media's total aggregate liability to you (whether in contract, tort, or otherwise) shall not exceed the total fees paid by you to SLP Media in the three (3) months preceding the event giving rise to the claim.

11.2 Excluded losses

SLP Media shall not be liable for: loss of profits, revenue, business, or goodwill; indirect or consequential loss; loss arising from platform policy or algorithm changes; account suspensions by advertising platforms; loss resulting from your failure to meet responsibilities under Section 7; or loss of data unless caused by our gross negligence.

11.3 Statutory rights

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by applicable law.

12. Termination

12.1 Notice

Either party may terminate ongoing services by giving written notice as specified in the Agreement (typically 30 days for monthly retainer services).

12.2 Immediate termination

We may terminate immediately if you breach these Terms and fail to remedy within 7 days, fail to pay invoices, use our services for unlawful purposes, or your conduct damages our reputation.

12.3 Effect of termination

On termination: outstanding invoices become immediately due; we will return or delete your Client Materials on request; Sections 8, 9, 11, and 15 survive termination.

13. Data Protection

Each party agrees to comply with UK GDPR, the Data Protection Act 2018, and applicable data protection legislation. Where we process personal data on your behalf, we do so as a data processor under your instructions, and a Data Processing Agreement will be entered into as required by UK GDPR Article 28. Our Privacy Policy governs our use of personal data collected via the Website.

14. Third-Party Platforms

Our services involve third-party platforms (Meta, Google Ads, GoHighLevel, Calendly). Your use of those platforms is subject to their respective terms. We have no control over changes to platform policies, algorithms, or pricing, and are not liable for their impact on your campaigns.

15. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Both parties agree to attempt informal resolution first. If unresolved within 30 days, disputes may be referred to the courts of England and Wales, which shall have exclusive jurisdiction.

16. Changes to These Terms

We may revise these Terms from time to time and will update the "Last updated" date. For existing clients, material changes affecting ongoing services will be notified by email with at least 30 days' notice. Continued use of our services constitutes acceptance of revised Terms.

17. Contact Us